Privacy Policy
(Official Name: “xTR Imagine”)
Effective Date: 14/09/2024
xTR Imagine (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us, access our services, or visit our website.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
1.1. Personal Information
- When you contact us: Name, email address, phone number, company name, and other relevant contact details.
- When you purchase our services: Billing information such as payment details, invoice data, and other financial information.
- Project details: Information related to your project requirements, preferences, and other relevant details for the service we are providing.
1.2. Non-Personal Information
- Automatically collected information: IP address, browser type, device information, geographic location, and browsing activity on our website.
- Cookies and tracking technologies: We may use cookies to enhance your experience on our website.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To provide, manage, and deliver our services as requested, including graphic design, video editing, and web development.
- Communication: To respond to your inquiries, send project updates, or communicate relevant information about your services.
- Billing and Payments: To process payments and provide you with invoices, receipts, and financial statements.
- Marketing and Updates: To send you newsletters, promotional offers, or relevant marketing material (only if you have opted in to receive such communications).
- Improving User Experience: To analyze website usage and improve our website, products, or services.
3. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When you opt in to receive our marketing communications or provide personal information for a service.
- Contractual necessity: When the processing is required to perform a service contract (e.g., delivering a project).
- Legal obligation: When processing is necessary for compliance with legal regulations.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- With trusted service providers: We may share your information with third-party providers that assist in delivering our services (e.g., payment processors, hosting providers).
- Legal requirements: We may disclose personal information when required by law or when necessary to protect our legal rights.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely delete or anonymize the data.
6. Security of Your Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the following rights concerning your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal data in certain circumstances.
- Objection to processing: You have the right to object to the processing of your data for marketing purposes.
- Data portability: You have the right to request a copy of your personal data in a commonly used format.
To exercise any of these rights, please contact us at [YourEmail@domain.com]. We will respond to your request within 30 days.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and gather analytical data. You can control or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of those websites.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove the data.
11. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
xTR Imagine
Email: info@xtrimagine.com
Last Updated: 14/10/2024